Terms & Conditions

DELIVERY

We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by DPD or Royal Mail First Class Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 3 days.

What’s more, any order that we receive before 3pm on a working day will be despatched on the same day!

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

HOW WILL MY PARCEL BE SENT UK MAINLAND?

Please see below for list of postcodes which our couriers do not count as UK Mainland and therefore charge us extra.

Standard postage is Free of Charge and will be sent via DPD and should take 1 – 3 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

Standard Postage for multiple orders or large items will be sent using DPD and should take 1 – 3 days for delivery.

HOW WILL MY PARCEL BE SENT HIGHLANDS & ISLANDS, CHANNEL ISLANDS, ISLE OF MAN AND NORTHERN IRELAND?

Postcodes included within this section are:
AB31 – 38, AB41 – 45, AB51 – 56.
FK19 – 20
HS1 – 9
IV1 – 32, IV36, IV40 – 49, IV51 – 56
KA27 – 28
KW1 – 17
PA20 – 49, PA60 – 78, PA80 – 88
PH1, PH5 – 10, PH15 – 26, PH30 – 44
ZE1 – 3

Postage cost £7.95 and these will be sent via DPD and should take 2 – 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

HOW WILL MY ITEM(S) BE SENT TO REPUBLIC OF IRELAND.

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using DPD

HOW WILL MY ITEM(S) BE SENT WESTERN EUROPE?

All items will be sent using DPD or Fed Ex so that all items are traceable.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

HOW WILL MY ITEM(S) BE SENT REST OF THE WORLD?

Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

WHICH ITEMS CANNOT BE SENT OVERSEAS?

All our current products can be shipped overseas however please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?

When your order has been dispatched you will receive an e-mail notification advising of of this.

HELP! I HAVEN’T RECEIVED MY PARCEL, WHAT SHOULD I DO?

Contact us – we will do anything we can to help. We can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to BETTALIFE®. If not received, these items will not be deemed to be missing until two weeks have passed.